Algowid Support Policy

Last Updated On: 20 Apr 2024

• All support is provided exclusively via tickets, which can be submitted at www.algowid.in/store/ . You can also access login form from our website.
• No support is provided via Email. Sending replies to email will not automatically add replies to our system. We are considering adding this feature, but as of now, its not available. We will let you know once this is available.
• There is exclusively No Support over Phone. Except for dedicated server / VPS / Colocation clients whose servers have gone off-line. In which case they need to submit ticket in our system first, and then call our customer care and provide ticket ID. Then our executive will escalate the ticket.
• No Support over the phone will be provided without a valid ticket ID submitted at-least 2-4 hrs back and which has got no response.
• All support tickets in all departments are replied within 2-4 hrs time from 10 AM- 6PM IST. Tickets received before or after that, can be delayed in support response as we have only 50% of our technicians in our office in off peak times.
• In case any shared hosting server is experiencing an outage, in that event , we suggest you to submit ticket at www.algowid.in/store/ and provide your domain, and the time when you saw the outage and your IP address. In most cases its just a firewall issue, and once your IP is removed from firewall, websites will open normally at your end.
• Please remember that we have 100% network uptime SLA, that means server never goes down, its usually an issue with firewall and our technicians work hard to bring things back to normal. We need your patience in the meantime as shared hosting servers are different from dedicated / VPS offerings.
• There is awesome support over Chat and WhatsApp.
• There is No support over email unless specifically mentioned here.
• All other tickets usually receive response within 4-8 hrs.